All orders with free shipping will be shipped USPS or FedEx where applicable.
We are fulfilling most orders same - next business day, but have a stated 1-3 business day fulfillment policy. We state 1-3 business days to account for any unforeseen circumstances.
We are currently averaging fulfillment in less than 20 hours after your order is placed as of 07/20/2022. Occasionally, orders may take us longer to package and fulfill. However, we are fulfilling all orders within 1-3 business days as stated.
What happens after the shipping courier has picked up my order?
After fulfillment and parcel pickup, your order will be in the hands of the shipping service and we cannot control, or be held responsible, for any delay on the part of the shipping carrier.
After we have orders packed and ready for pick-up, we have no control over how long it takes USPS, FedEx, UPS, DHL, ec. to pickup, process, and deliver parcels.
If your order never arrives that is a different story and we ask that you please contact us so we care make sure you are fully taken care of.
If you have concerns about fulfillment times or shipping times please let us know and we will relay what we are seeing as the current average of how long it takes the couriers to deliver parcels currently.
We recommend airtight glass containers/jars. One should also avoid excess heat and direct sunlight for the majority of herbs and spices.
Are they natural?
Our products contain NO SYNTHETIC "enhancers," bonding compounds, chemicals, or pharmaceutical additives. Nor do our products contain cannabis or tobacco. It only contains 100% naturally grown, harvested, and minimally processed herbs.
Will these herbs cure me?
*These products have not been evaluated by the Food and Drug Administration and therefore we cannot claim to diagnose, treat, cure, or prevent any disease. All information on our site is provided for historical background and educational purposes only. Please consult your physician about any medical concern you may have; and educate yourself thoroughly about any herbs and their potential contraindications before any type of use.
Address Change/ Missing Package
We are unable to alter destinations or open lost or missing item cases with USPS or Fedex after the package has been accepted by USPS or FedEx; please accept our apologies. We recommend that you contact USPS or FedEx asap and open a case with them. Phone calling and waiting to speak with someone has usually gotten better results from what our clients have told us and from what we have experienced.