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Shop Policies

SHIPPING

AT THIS TIME WE ARE EXPERIENCING MINOR DELAYS AND ORDERS WILL SHIP OUT IN 2-5 BUSINESS DAYS.

*All orders with free shipping with a total item weight of 16 oz or less will be shipped USPS First Class Package where applicable.

We do have a standard 1-3 business day ship out policy, although most orders are shipped out same day if placed before 2 pm EST.

Wholesale availability

Absolutely! Feel free to contact us about bulk pricing

Custom and Personalized orders

Sure thing.  Drop us a line, we will promptly respond!

Care instructions

We recommend airtight glass containers/jars. One should also avoid excess heat and direct sunlight.

Are they natural?

Our products contain NO SYNTHETIC "enhancers," bonding compounds, chemicals, or pharmaceutical additives. Nor do our products contain cannabis or tobacco. It only contains 100% naturally grown, harvested, and minimally processed herbs.

Will these herbs cure me?

*These products have not been evaluated by the Food and Drug Administration and therefore we cannot claim to diagnose, treat, cure, or prevent any disease. All information on our site is provided for historical background and educational purposes only.

Please consult your physician about any medical concern you may have; and educate yourself thoroughly about any herbs and their potential contraindications before any type of use.

Do we accept cancellations?

Absolutely, we also accept substitutions! The only problem is we tend to pack and ship orders way too fast! :) Send us a message and we will work together to figure out the best course of action.

 

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying and as to whether or not this product is prohibited. We can not be held responsible for damage during shipping. Nor are we liable for any damage or seizure by customs officials.

Address Change/ Missing Package

We will be happy to change the destination address of an order if it is submitted before 2pm EST the day your order ships; often the next day. Missing packages due to incorrectly entered address information will not be the responsibility of Schmerbals Herbals. We will be happy to send another package once the original is returned to sender and/or a lost or missing item case is filed with USPS at Schmerbals Herbals' discretion.

We are unable to alter destinations or open lost or missing item cases with USPS after the package has been accepted by USPS. Please accept our apologies. We recommend that you contact the USPS and open a case with them (we recommend you place a phone call and wait to speak with someone.)