Shipping policy
HANDLING / FULFILLMENT TIMES
We are fulfilling most orders same-next business day, but have a stated 1-3 business day fulfillment policy. We state 1-3 business days to account for any unforeseen circumstances. Shipping times reflect the delivery time once your order is picked up from the carrier. Handling/Fulfillment times is the Amount of time it takes for us to receive, package, and ship your order.
For the last several years we have averaged fulfillment in less than 20 hours after your order is placed as of July 2023. Occasionally, orders may take us longer to package and fulfill. However, we are fulfilling all orders within 1-3 business days as stated.
SHIPPING TIMES / CARRIERS / SERVICES
Free shipping will utilize USPS Ground Advantage (2-5 business days) or FedEx Ground/Home Delivery (2-5 business days) at the discretion of the seller (unless customer pays for Priority Mail 1-3 business days). Use coupon code: FreeShipping2021 at checkout (under the order summary link on mobile devices.)
Larger Wholesale Shipments: will be shipped via USPS Ground Advantage, USPS Priority Mail, or FedEx Ground/Home Delivery at the discretion of seller (unless customer pays for Priority Mail). (USPS is usually used for large shipments going to the east coast, far west coast, Alaska, Hawaii, and Puerto Rico).
07/13/2023 Current shipping times (In the contiguous U.S.):
USPS:
Priority Mail 1–3 business days
Ground Advantage 2-5 business days
Priority Mail 1–3 business days
Ground Advantage 2-5 business days
FedEx (only used with free shipping option for orders over a pound):
FedEx ground/home delivery 1–5 days.
Alaska, Hawaii, and other non-contiguous States and Territories:
Shipping to Alaska and Hawaii is 3–7 days via USPS.
Shipping to Alaska and Hawaii is 3–7 days via USPS.
EXPRESS / EXPEDITIED SHIPPING
USPS Priority mail is our fastest shipping option (1-3 business days). Due to current logistics and scheduled mail pick-up times, we are unable to offer express/expedited shipping options; and we are unable to use personal shipping accounts.
USPS Priority mail is our fastest shipping option (1-3 business days). Due to current logistics and scheduled mail pick-up times, we are unable to offer express/expedited shipping options; and we are unable to use personal shipping accounts.
REQUIREMENTS FOR SHIPPING WHOLESALE ORDERS
All orders over $500.00 will require a direct/adult signature for delivery. Please keep up with tracking and make sure you are available at the time of delivery. We are not liable for returned packages due to repeated delivery attempts or invalid/undeliverable USPS or FedEx addresses.
IMPORTANT NOTE
Please keep up with tracking and physically pick up shipments from mail carrier if necessary. We are not liable for packages that are returned due to refusal or unwillingness to pick it up from your local postal service or FedEx location.
Please keep up with tracking and physically pick up shipments from mail carrier if necessary. We are not liable for packages that are returned due to refusal or unwillingness to pick it up from your local postal service or FedEx location.
We recommend using the USPS website for the most accurate tracking information. Other third-party tracking services may only have limited information.
SHIPPING DELAYS / MISSING PACKAGE
After fulfillment and parcel pickup, your order will be in the hands of the shipping service and we cannot control or be held responsible for any delay, loss, or damage on the part of the shipping carrier.
If there is an issue with shipping or delivery, we recommend contacting the USPS or FedEx as soon as possible.
If the USPS or FedEx is unable to help and if your order never arrives, please contact us and we will be more than happy to help as we are able.
If the USPS or FedEx is unable to help and if your order never arrives, please contact us and we will be more than happy to help as we are able.
If a shipment is returned to us due to incorrect/insufficient address, we are happy to ship it out one more time for an additional shipping fee.
We are unable to alter destinations or open lost or missing item cases with USPS or FedEx after the package has been accepted by USPS or FedEx; please accept our apologies. We recommend that you contact USPS or FedEx as soon as possible to open a case with them. Placing a phone call and waiting to speak with someone usually gets better results than making an online claim, and doing both seems to get the quickest results.
DO YOU COMBINE ORDERS FOR SHIPPING?
Yes! If multiple orders are placed close enough together in time, we will automatically combine them
for the least environmental impact that we can.
Yes! If multiple orders are placed close enough together in time, we will automatically combine them
for the least environmental impact that we can.
IS SHIPPING DISCREET?
Yes! All envelopes, boxes and shipping labels will be unmarked (other than re-used boxes, see below)
Shipping labels only state the addressee, and the return address is simply from MHWC WORKS LLC.
WHAT KIND OF PACKAGING DO YOU SHIP IN?
Most smaller items will be shipped in a (yellow-orange) post-recycled paper envelope. Larger orders will be shipped in a plain, post-recycled cardboard box. USPS branded boxes will be used when applicable.
Yes! All envelopes, boxes and shipping labels will be unmarked (other than re-used boxes, see below)
Shipping labels only state the addressee, and the return address is simply from MHWC WORKS LLC.
WHAT KIND OF PACKAGING DO YOU SHIP IN?
Most smaller items will be shipped in a (yellow-orange) post-recycled paper envelope. Larger orders will be shipped in a plain, post-recycled cardboard box. USPS branded boxes will be used when applicable.
DO YOU SHIP INTERNATIONALLY?
Due to a significant increase in delays and losses, as well as recent additional complexities of customs and tax requirements in some countries, we are only offering shipping through our eBay store via the eBay global shipping program, which protects both seller and buyer if anything goes amiss with importation availability or losses. Availability and cost of import will be calculated at checkout. International shipping is available here: https://www.ebay.com/str/schmerbalsherbals
Due to a significant increase in delays and losses, as well as recent additional complexities of customs and tax requirements in some countries, we are only offering shipping through our eBay store via the eBay global shipping program, which protects both seller and buyer if anything goes amiss with importation availability or losses. Availability and cost of import will be calculated at checkout. International shipping is available here: https://www.ebay.com/str/schmerbalsherbals
IMPORTATION/CUSTOMS FORMS
Import duties, taxes, and other international charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying and as to whether this product is prohibited. We cannot be held responsible for damage during shipping. Nor are we liable for any damage or seizure by customs officials.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying and as to whether this product is prohibited. We cannot be held responsible for damage during shipping. Nor are we liable for any damage or seizure by customs officials.
We absolutely refuse to falsify customs documents in any way! Schmerbals Herbals adamantly refuses to risk the livelihoods of dozens of people just to help someone import something that is illegal, or to reduce the customs, importation, and/or tax duties.